Refund Policy

This policy sets out the returns policy for goods or services purchased through the online store operated by Four Seasons Products Limited.

Some types of goods are exempt from being returned for a refund where they are classed as perishable or been clearly classified as described below, or where they are hazardous materials or flammable liquids or gases.

Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us. To be eligible for a full refund, the item must be in the same condition as when you received it. This means it should be unused and in its original sealed packaging to which the product was sent.

If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

Where you would like to return a physical product you have purchased, please email us prior to shipping the product back for a RETURNS NUMBER. Any item retuned without a RETURNS NUMBER will not be processed.

Once your return is received and inspected, we'll contact you to let you know whether your refund will be processed or not, we reserve the right to on occasion charge a restocking charge of 15%, any refunds will credit to your original method of payment, within a certain amount of days. You will not be entitled to a refund of the cost you incur in returning the item to us

If you haven't received a refund where we have informed you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.